As an Operations Director with primary responsibility over Customer Operations, I get asked a lot of questions from friends, family and colleagues I worked with when I was in IT. I was asked to speak at my sons school to his class about what I do, but it’s always difficult to explain exactly what I do. Lets face it, it’s not very exciting to say that I spend time planning, analyzing and executing. When I say that line, the usual response is “Oh, ok… well, anyway…” not much of a response, is it?
The other thing I may say is that I manage a call center. Well that’s even worse. People imagine that I’m a slave driver and tied to my phone. I wish it were that simple!
As a Senior Manager, while I can be hands-on when needed I’ve got a Manager and Supervisor that run the show. I just get to sit back and watch. And plan. And review, analayze and execute plans that help us meet operational objectives.
Planning is central to the smooth operations of a call center, as is executing those plans at the right time.
There is a great post over at Goals & Achievements website brief, but to the point that does a great job on explaining the transition from a manager to a senior manager.
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Wanna know what time it is currently CST? Just click here… http://wwp.greenwichmeantime.com/time-zone/usa/central-time/ CST is GMT -6 hours.
So if you’re on PST (Pacific) add two hours to the current time to find what it is in CST right now.
Tis the season of big screen TV’s – it seems like everyone has them on sale, and even when they are not on sale they are getting cheaper and more features are being added to them. This deal from Amazon is too good to pass up (I’ve ordered one).
If you want a big screen TV, but don’t want to look obnoxious about it — I’ve seen some small apartments that have 60″ TV’s in them, it looks soooo out of place — then you need to look at this LG at Amazon – LG 42LV4400 42-Inch 1080p 120Hz LED-LCD HDTV.
How good of a deal is this? Consider that most no-name brand TV’s sell for this price, you can pick up this TV (and have it shipped to your home FREE) for only $499.00 – that’s 38% off of the regular price of $799.00.
- LG’s LED technology provides a slim profile and delivers amazing brightness, clarity and color detail, as well as greater energy efficiency compared to conventional LCD TVs.
- TruMotion 120Hz technology lets you see sports, video games and high-speed action with virtually no motion blur
- Full HD 1080p gives it superior picture quality over standard HDTV. You’ll see details and colors like never before.
As well this TV is #2 on Amazon – so it’s a great selling product.
With LED picture quality. and a TruMotion 120Hz refresh rate, your favorite entertainment never looked better. Movies are immersive. Sports are more exciting. Your
favorite shows look better than ever. It’s time to kick your entertainment up a notch with LG.
Consider some of these other key technologies when deciding to buy this TV
LESS BLUR. MORE ACTION.
TruMotion 120Hz technology lets you see sports, video games and high-speed action with virtually no motion blur. Now your TV can keep up with your fast-moving entertainment.
DOUBLE THE DETAIL.
This stunning picture is the reason you wanted HDTV in the first place. With almost double the pixel resolution, Full HD 1080p gives it superior picture quality over
standard HDTV. You’ll see details and colors like never before.
SAVE MORE THAN ENERGY.
Earning the ENERGY STAR means a product meets strict energy efficiency guidelines set by the US Environmental Protection Agency and the Department of Energy. For TVs, it means they save energy both in standby and active (when they’re on) modes. ENERGY STAR qualified TVs use about 30% less energy than standard units.