About Me

Short biography about me:

• Graduated from NAIT (Northern Alberta Institute of Technology) in Business Administration with emphasis in Accounting.
  • Worked as an Accounts Receivable clerk for two years in Credit and Collections
  • Started CGA Level 2 courses – not completed

Found that Accounting wasn’t for me so I went on to look at other opportunities and decided to go back to school.

• Graduated from NAIT (Northern Alberta Institute of Technology) in Computer Systems Technology
  • Worked as a Database Developer using Oracle backend database, and C frontend application at Saville Systems (later ADC) on the Global Billing Platform project.
  • Worked as an Applications Developer on the same product.
  • Provided on-site product support for our client in South America
  • Developed key project documents including: Statement of Work (SOW), Rough Order of Magnitude (ROM) and LOE. Participant in onsite specification study for NTT (Nippon Telegraph & Telecommunication) in Tokyo, Japan. Performed client demos and gap analysis.
  • GBP was a three-tier, client-server application with presentation, business and data layers.
  • At the same company went onto work on the next generation Telecommunications billing application CBP (Convergent Billing Platform).  Oracle database, and Oracle Forms front-end.  Extensive use with PL/SQL, procedures and packages.
  • Worked as a Team Leader, SWAT Team Leader (rapid BUG FIX), Release Manager in the Telecommunications industry on the IT side.
  • Worked as a Systems Analyst for a leading provider of Blood Tracking Software in the United States whis is FDA Certified.  Worked on an enterprise Hospital Information Systems package and went on to work on a blood tracking, manufacturing and distribution package as a Systems Analyst and later as a Client Relationship Manager working with organizations such as American Red Cross Plasma Services and other fractionators.  Good understanding of the FDA cGMP and experience and exposure to HL7 protocol having worked with Hospital Information Systems software as a Developer and Team Leader.
  • Systems developed in C with Oracle Forms, and Oracle back end.
  • I’ve developed web applications (under contract) using PHP with some JavaScript and a MySQL backend.  Good experience with web technologies, and strong understanding of them.  Very familiar with Web 2.0 and aspects of SEO.
  • Most recently worked as a Project Manager, in the telecommunications area managing Point of Sale Activation projects.
  • Worked in all areas of the Software Development Life Cycle (SDLC).

What am I doing right now?

Director, Customer Support and Operations for an international organization operating in the prepaid market (prepaid phone cards, Internet and gaming card, gift cards, wireless and virtual long-distance vouchers, reloadable MasterCard, pre-paid Visa and MasterCard gift cards – open and closed loop gift card)

Recently completed the Professional Manager Accreditation Program from workplace.ca:

• Developing Job Descriptions
• Improve Hiring Accuracy
• Set Measurable Objectives
• Conduct Job Appraisals
• Control the Workload
• Build a Winning Team
• Law for Managers
• Finance for Managers
• Build Your People Skills
• Write Power Messages
• Lead Effective Meetings
• Give Power Presentations

Summary

Results driven business professional with over 12 years of experience in customer facing roles, providing training, software development and project management. Strong information technology background including systems and application testing, quality assurance. Excellent leadership, communication, team building, strategic planning and problem solving skills.

Specialties

• Productivity/Process Improvement
• Team-building/Staff Training/Development
• Operations and process re-engineering through development and implementation of policies and procedures
• Strategic Thinking/Planning/Management
• Strong understanding of prepaid cards, stored value cards, open loop and closed loop cards
• Solid understanding of financial services gift cards such as pre-paid Visa and Pre-paid MasterCard gift cards
• Good understanding of reloadable financial products

In charge of planning, development, staffing and management of call center.  Dealing with pre-paid phone cards, wireless and virtual long-distance vouchers and physical long-distance phone cards, content cards (such as gift cards, gaming cards and music cards) and pre-paid financial products market (Visa and MasterCard gift cards, reloadable MasterCard). Manage and coordinate action plans for daily operations, establish work priorities and ensure customer inquiries and handled effectively while meeting cost, productivity and quality goals.

• Developed systems for Asset Management and Tracking, and kiosk monitoring resulting in better control over a revenue generating asset.
• Developed and implemented an RMA process changes to recover costs previously unbilled or lost through inefficiencies resulting in 100% of parts and terminals being invoiced.
• Implemented shipping cost recovery initiatives which resulted in 80% of all rush delivery requests being invoiced.
• Decreased shipping costs by over 30% by utilizing best practices, benchmarking and process reengineering.
• Monitor and manage wireless and virtual long distance PIN inventory valued at $1m per week.
• Experienced in vendor and contractor relationship management.
• Work with IT to develop reporting to assist with risk and fraud, and to report on issues affecting activation of the various products that we distribute.
• Strong knowledge of frontend and backend systems in the pre-paid environment.
• Intermediate knowledge of chargebacks and handling/processing chargebacks from end-users/customers of our pre-paid Visa product.
• Intermediate knowledge of Risk/Fraud Analysis.
• Strong technical support skills.

You could of course just read about what I do on…

Are you on LinkedIn?  I’m an Open Networker (LiON – Linked In Open Networker).  Send me an e-mail, and I’ll connect with you.

Want your own button?  Although LinkedIn has disabled the “Promote Public Profile” menu option, you can grab it from this URL http://www.linkedin.com/profile?promoteProfile=

I am a member of several LinkedIn Groups:

• LION
• Canadian LION
• 360Logica
• Executive Suite
• OpenNetworkers
• The Blog Zone
• People in Prepaid
• The Prepaid Resource Network
• Payment and Fraud Professionals
• Payment and Cards Network
• Prepaid Cards Think Tank
• Prepaid Professionals

Want to contact me?

Try these addresses – sorry the images are not isn’t linked otherwise I’ll end-up with a lot of SPAM that I just don’t need.  You could, of course just leave me a comment with your details as all comments are held for moderation.

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mohamed at mohamedbhimji dot com

E-mails sent to my domain address are forwarded to my GMail address.