Though retail jobs are a dime-a-dozen, managers are always looking for specific type of people. The cost to hire, whether in retail or a professional organization can be staggering. Not only is the employer looking at the cost of placing the ad on an online market place, through newspapers or even a shop sign – there are interview costs, training costs and of course – if they employee doesn’t work out.
I found this great link http://www.sashacorp.com/turnframe.html that talks about the cost of employee turnover at certain types of organization. They had this to say “Sasha is the only consulting group articulating this simple fact: Turnover costs are misleading. The value of keeping one front line employee is many times greater than the cost of losing one, because turning someone into a 20-year employee can save 10, 20 or more ‘turns’ on a front line job: $100,00 or more.” (emphasis is mine).
I can attest to this as I do hire and terminate employees, the cost — plus the stress that it takes on the team can be tiring and for supervisors, and managers exhausting and draining as they are frequently required to “fill-in” until a replacement can be found.
So not only are you looking at the actual monetary cost, but the physical cost on the team and culture. In other words – HIGH TURNOVER is bad, whether you are retail or a professional services organization.
I’ve provided some questions that you could get asked on retail job interview here, and I have linked to a few websites that provide dozens of different questions that you can use (or learn from):
Retail Job Interview Questions
- What makes you suitable for this retail job?
- What qualities do you consider most important in this retail job?
- What interests you about selling to customers?
- How do you go about familiarizing yourself with the products you sell?
- Why are you interested in a position at this company?
- Describe a time when you had to handle a difficult customer.
- Give me an example of when you went the extra mile for a customer.
- Tell me about an improvement that you made to the customer service process.
- Describe a situation in which you had to remain calm under great provocation from a customer.
- How have you dealt with angry customers previously?
- Tell me about a time you received positive feedback from a customer.
- What motivates you?
- What didn’t you like about your last job?
Websites that offer Retail Job Interview Questions