Excellent Interview Questions To Ask

Having been on the “hot seat” a few times over the lat 20-years of my career, I’m now in the position to interview candidates.  One of the key areas when running a call center is ensuring that you hire the right candidate otherwise they can become a toxic component in your team.

Here are several questions that I use to weed out who I bring in for a 2nd interview:

1. What is important for you in a job?  What are you expecting from us?
2. How do you handle a difficult colleague?
   1. Ideally if you’ve interviewed correctly, you should not have difficult employees – but some people are exceptional interviewees and you can only spot the toxic ones after you’ve hired them.
3. How will you add value to the team?
4. Talk to be about a time where…
   1. I like this question because if does prompt the candidate to think about what they’ve done in the scenario you present to them.  You can always tell who is honest in their response as well by using these types of questions.
5. Tell me about a mistake you made, and what you did to fix it

Though many companies use hiring agencies to fill certain posts, it is still important to meet with a potential candidate that may well be in your employee for 2, 3 or more years.  The interview is part of the process, and hopefully the agency you use also vets the good from the bad.

If you’ve got interview questions that work for you, please do share them.

Seven Deadly Sins Of Interviewing

There are a few services that I subscribe to, one is called OPSLadder – aimed at individuals that are looking for executive or $100k + positions.  They provide some valuable information, including this e-mail that was sent out recently. 

Visit their site at http://www.theladders.com/career-advice and read the Career Advice and if you are looking for change, subscribe to their service.  You may balk at paying to see $100k jobs – but you probably will not see these types of jobs posted on your favourite job board.

Now as you go through this it should be common sense not to ask for perks until you the offer letter – but it appears that these mistakes are still being made.  I remember an interview I conducted where I was told by the applicant that they couldn’t work certain days of the week, and that they had to take leave during a certain time period.  It is difficult to hire someone under these conditions even if you would be willing to accomodate – I mean, if they make demands even before the offer is given what demands will be made later on?

 

The following was sent by Marc Cenedella the Founder & CEO of TheLadders.com, Inc.

While back, I shared a list I called the Seven Deadly Sins of Interviewing – seven traits that can kill your chances with a recruiter or hiring manager.

And remember: Confession is good for the soul. If you have interview horror stories to share, we’d like to hear about them. (We promise not to use any of them without your permission, of course.)

Without further ado, here are the Seven Deadly Sins of Interviewing:

Pride: An excessive love of self

You have years of experience, you’ve earned respect and accolades in your field, but don’t get cocky — any arrogance will come back to bite you. Remember that seemingly insignificant person you barked at this morning for snagging that prime parking space? Yep, that’s the boss’ assistant. Getting the brush off after what seemed to be a great interview? Right. It’s that assistant again, this time with payback.

Once you’re within a mile of an interview, treat every person you come in contact with as though someday, they’ll be your boss or you’ll be theirs. Take time to warmly greet the receptionist, thank the assistant for that glass of water, and put your best foot forward to anybody who conceivably could weigh in on your candidacy.

Sloth: Laziness, idleness and wastefulness

Winging it is never good, particularly in an interview. Be able to show knowledge of your potential employer, awareness of the industry, and the company’s business strategy. The level of detail in your questions should match your experience. If you’re an old industry hand, questions about how last year’s reorganization is affecting the European subsidiary will seem smart and informed. If you’re a newcomer, no need to over-prepare, but do have in mind intelligent questions that show you’ve thought about the industry … “Who are your best / worst customers and why” or “How does this trend impact your business.” Do your homework!

Greed: An excessive quest for money and power

You’re interviewing because you want a higher salary, a company car, or three weeks of vacation. But don’t start off by asking about a new set of wheels or taking off next August. Set aside those questions for later … much later.

Remember, first you have to get the offer. Then, you can negotiate the terms. In the first interview rounds, you’re being judged on your experience and abilities. If you make it clear you’re mainly focused on money and perks, the interviewer’s perception of your priorities will suffer.

After you get the offer, you’ll have a better idea of where you stand, and more power to negotiate since you already know the job is yours.

Gluttony: The desire to consume more than you need

Scarfing down that onion bagel before your interview is a bad idea, but gluttony doesn’t always center on food. A good interview depends on the rapport you build with the employer. The interviewer is trying to learn about your skills, talents, experiences, and most of all, your ability to succeed in the job. She’s not trying to learn your whole life story.

Spare her the details of the great Peterson account win of ’95. Take a reasonable amount of time to answer questions. Be thoughtful and complete, but don’t go on and on; or else your job search may do the same.

Wrath: Feelings of hatred, revenge or denial

Sure, your old boss was a disorganized, credit-hogging, incompetent jerk. That said, the person sitting across from you – who could be your next boss – identifies more with your past bosses than she does with you. She wants to see how you’ll handle yourself in her organization. If you shoot down your old colleagues, won’t she fear being the next person in your crosshairs?

Instead of criticizing people from your past work experiences, find common ground with the interviewer by addressing issues common to all companies, like poor communication or ineffective meetings. Let her know how you’ve attacked these problems in the past, and what you can do to help now.

Lust: The desire to do what you want, not do what you should

We’re talking dress code here. Obviously, provocative clothing is out, and showing too much skin is a terrible idea; but there’s more to it than that. Don’t dress for your comfort, dress for the situation.

Always wear a suit to an interview, even if the dress code is business casual. You might stick out like a sore thumb while you’re in the lobby, but you’ll never lose points for being dressed professionally.

Envy: The desire for what you don’t have now

Maybe you secretly wish to chuck it all and cruise around the Caymans, or take your ZZ Top cover band on the road. Now’s not the time to bring it up. Although discussing your personal interests or passions may humanize you, expressing too much enthusiasm for your outside interests could dash your chances.

When a potential employer asks where you see yourself in five years, mention a loftier position in the industry. If it’s clear you really want to do something else, it’s tough for an interviewer to believe that you’ll bring all your capabilities and focus to the demands of this job.

Link to the story – http://www.theladders.com/career-advice/Are-you-a-job-search-sinner–