What Do I Do?
What do I do? Oddly, I’ve had a few comments and e-mails left asking what it is that I do. Well, I will tell ya… I am a Director of Customer Support and Operations for a medium-sized company. You’re thinking… customer support, ewwww! Actually the salaries for Customer Support Managers can get into 6-figures. No, I’m not making that much. I won’t tell.
So I manage a team of 26 people, in Customer Support, Field Service Technicians, Production & Assembly, and Shipping & Receiving.
The team I work with is great! They know their stuff, which makes my job that much easier. I’m responsible for virtually everything as we don’t have an HR department. So I’m taking care of all the human resource issues. I also prepare monthly schedules for the customer service agents on my team, plus work on developing training initiatives. I do a lot of mentoring with the team and do my best to show them that I am one of them, while letting them know that I am also responsible for ensuring our team is producing.
We also generate some revenue for the company, not a lot but processes that I’ve put in place have ensured that we’re not loosing money on things like parts replacement or shipping. I wouldn’t say it was a free-for-all previously, but somethings were getting overlooked.
I enjoy what I do - but would love to be making $$$$$ blogging instead. If it happens - great! If not, no worries.
Am I looking for work? No, not really. I live only minutes away from home and the flexability that is given here is great. However if someone has an offer I could not refuse… well, send me a note! I live in beautiful BC so it would have to be GREAT enough that I’d want to move… otherwise I’m quite happy where I am working and living!
Leave a Reply